Service & Support
Reacta Group combines innovation, reliability, and expertise to offer much more than just raw materials, ensuring precise service and support. Its offering is designed to support clients through a perfect combination of quality, expertise, and tailored solutions, guaranteeing excellence at every stage.
Key Elements
The company’s approach is built on essential pillars that ensure continuous and high-level support:
Quality
Regulatory
Logistic
R&D

Quality & Next Cloud
Reacta Group prioritizes quality by providing a Product Passport (PP) for each product. This document offers a comprehensive overview, including a detailed technical sheet, allergen information, nutritional values, and an extensive list of declarations. This tool optimizes raw material management, providing all key information quickly and intuitively. At the core of the quality management system is NextCloud, an intuitive web platform that provides instant access to up-to-date documentation from any device, anywhere. Through secure and personalized login credentials, customers can easily consult product documentation, company certifications, and catalogs. To access NextCloud, click here: https://nextcloud.reactagroup.com/.
Additionally, to ensure product safety, a rigorous analytical plan is implemented for sensitive products, with specific analyses conducted by accredited external laboratories on parameters such as ETO, soy, sesame, mustard, and gluten.
Regolatory
The company provides comprehensive regulatory support, staying constantly updated on regulations in Italy and Europe to help customers confidently manage complex compliance requirements. Additionally, it offers tailored recommendations for ingredient substitutions, ensuring that formulations remain compliant without compromising functionality and quality. Close collaboration with customers allows for the anticipation of potential regulatory challenges, providing solutions that align with evolving standards.
Reacta Group is a reliable partner that not only ensures compliance but also fosters innovation and adaptability in an ever-evolving regulatory landscape.


Logistic & Warehouse
The logistics department ensures seamless import and export operations on a global scale, working with top freight forwarders to provide a reliable service. With its own warehouses, it offers a faster and more efficient service, reducing delivery times and optimizing inventory management. By maintaining direct control over warehouse operations, it enhances efficiency and ensures precise shipment tracking. This approach enables the swift handling of customer requests while ensuring operational efficiency and service continuity.
R&D Support
Reacta Group believes in the power of innovation to drive progress. The R&D team works closely with clients to develop tailored solutions that meet their specific needs. From the initial concept to product realization, the company brings creativity, expertise, and innovation to every project, with a strong focus on continuous improvement to ensure clients stay ahead in an ever-evolving market. Whether it’s about introducing new ingredients, enhancing formulations, or adapting them to comply with new regulatory standards, the R&D team is committed to delivering cutting-edge solutions.
